Privacy notice

Who is responsible

Zaikin & Company LLC is responsible for your information.

To contact us about your information, use the contact form.

What we collect

When you send an Inquiry we collect your goal, the blocker in your way, your timeline, your company, the alternative you considered, your name and your email address. We also record which version of the consent wording you agreed to and when you agreed.

On this site an optional survey answer may be stored with your Inquiry. It is kept and purged with the Inquiry.

Why we collect it

We use these details only to reply to your Inquiry. We do not sell them and we do not use them for advertising.

Why we may use your details

We use your details to reply to your Inquiry, and you agree to this when you send the form.

What you agree to

I agree to how ZCO uses my details to reply to this note. Privacy notice

Messages sent through the contact form

When you send a message through the contact form we collect the kind of message you chose, the service you picked (if you picked one), your full name, your email address and the text of your message. We also record which version of the consent wording you agreed to and when you agreed.

We use these details only to reply to your message. We do not sell them and we do not use them for advertising. You agree to this when you send the form.

We store the message in our database. We tell our team by email that a message has arrived; that email does not contain the text of your message. We also send you an automatic acknowledgement to the address you gave. It is sent by a system and is not a reply from a person, and replies to it are not read. A person writes the real reply.

The wording you agree to when you send a message is:

I agree to how ZCO uses my details to reply to this message. Privacy notice

We keep messages for 24 months, then delete them. You can ask us to delete a message earlier through the contact form; see "Your rights" below.

Clients and invoices

If you become a client, we keep the details needed to work with you and to bill you: the company name and address you give us, the names, work email addresses and roles of the people at your company we deal with, and the invoices we issue to you and their payment status. We use them to deliver the service, send invoices and meet our accounting and tax duties. We keep invoices for as long as the law requires us to keep accounting records, and no longer. We keep the names and contact details of people at your company until the working relationship ends, and we delete them sooner when a person asks us to; to ask, choose "Privacy request" on the contact form. Deleting a person's contact details does not remove an invoice we must keep, but the invoice then shows only the company, not the person.

Your rights

You can ask us to show you what we hold about you, whether from an Inquiry or from a message, to correct it or to delete it, and you can withdraw your agreement at any time; withdrawing does not affect anything we did before. Use the contact form. To ask how quickly we act on a deletion request, use the contact form.

You can also complain to the supervisory authority. To complain or ask which authority you can complain to, use the contact form.

Who handles your details

These services handle your details on this site:

• ZCO production SQL Server
• External mail relay, production (provider to be named before launch)
• Plausible Analytics
• Microsoft 365 calendar (scheduling the call you book)

No advertising service receives your details. This site uses Plausible Analytics to count visits. It sets no cookies. Plausible Analytics keeps its measurements for 14 months.

Where your details are handled

To ask where your information is handled, use the contact form.

How long we keep them

Inquiries that did not become a client are purged at 24 months.

Messages sent through the contact form are deleted after 24 months.

Details of an Inquiry that became a client are kept for the length of the engagement plus 6 years, then deleted.

Admin audit records are kept for 12 months.

Backups are kept for up to 25 months, so deleted details leave backups within that time.

Server access logs are kept for 30 days.

Deletion requests

When we delete an Inquiry on request we keep a record of the erasure that holds no raw email address, so we can show that it happened.

Cookies

ZCO uses no tracking or advertising cookies, and a plain visit to a public page sets no cookie. The site sets exactly four essential cookies, all on the Admin and the contractor portal, which visitors never reach:

• __Host-zco_session keeps the Team member signed in to the Admin
• __Host-zco-af protects Admin forms against forged requests
• __Host-zco_reset carries the password reset step on the Admin
• __Secure-zco_contractor keeps a contractor signed in to the contractor portal, on the path /contractor only

If you choose an industry in the footer, the site also sets one functional cookie, zco_industry. It holds only the name of the industry you chose, so the photographs on service pages can show your field. It lasts 180 days, is sent only over a secure connection, and is not readable by scripts. It is never set unless you choose, and it is not used for tracking or advertising. Use Clear choice in the footer, or your browser's cookie settings, to remove it.