What it means. Your work does not stop because one person is away or leaves. If someone working on your engagement becomes unavailable, we tell you, and we name who takes over.
What you can ask for. At any time you can ask for the documents and work product made for you so far, and we send them to you.
How to raise it. Use the contact form and choose "Other". A person replies within 7 business days.
This is a commitment about how we handle your engagement. Specific delivery dates, prices and scope are set in your engagement terms, not here.
When one person is not enough
A single freelancer and a team can both do good work. The difference shows when something changes.
One freelancer
The lower rate is real. So are the gaps.
- One person has one calendar, so illness or other work stops yours.
- One person rarely covers every skill, so you find and manage the others yourself.
- What they know leaves with them when they move on.
The ZCO team
A team can share the load.
- A team can reassign work when someone is away.
- A team can bring several skills to one project, so you deal with one group.
- A team can keep notes that others on it can read.
Tell us what you need
A person will reply. It will be a real answer to what you wrote, not a form letter.